1. Detailed description of goods and/or services

EnviroChange Africa Pty Ltd is a business that imports & distributes Biodegradable & Plant-Based Refuse Bags, as well as providing custom Compostable Solutions for companies wanting to move towards greener solutions.


  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email and delivered within 2 working days.

(Courier service by The Courier Guy)


  1. Export restriction

The offering on this website is available to South African clients only.


  1. Return and Refunds policy

The provision of goods and services by EnviroChange Africa Pty Ltd is subject to availability. In cases of unavailability, EnviroChange Africa Pty Ltd will refund the client in full within 7 days. Cancellation of orders by the client will attract a 10% administration fee.

Damaged goods should be photographed and emailed to us so we can look at further solutions.


  1. Customer Privacy policy

EnviroChange Africa Pty Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.


  1. Payment options accepted

Payment may be made via Visa and MasterCard.


  1. Card acquiring and security

Card transactions will be acquired for EnviroChange Africa Pty Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


  1. Customer details separate from card details

Customer details will be stored by EnviroChange Africa Pty Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.


  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


  1. Responsibility

EnviroChange Africa Pty Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


  1. Country of domicile

This website is governed by the laws of South Africa and EnviroChange Africa Pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


  1. Variation

EnviroChange Africa Pty Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.


  1. Company information

This website is run by a private company based in South Africa trading as EnviroChange and with registration number 2018/427544/07


  1. EnviroChange Africa Pty Ltd contact details:

Company Physical Address: 99 Stoneridge Drive, Greenstone Hill, 1609

Email: info@envirochangefrica.co.za

Telephone: 081 418 0885

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